Last updated: 23 September 2026
Start a return or cancellation
Use our contact page and include your order number, if available, and the items concerned. We will provide the return instructions and destination. Please contact us before posting goods so they reach the right place. A clear cancellation message is enough to exercise your cancellation right; you do not need our approval.
Changed your mind?
For UK online orders, you can cancel from the time you order until 14 days after the day your goods arrive, without giving a reason. If one order arrives in separate parts, this period normally starts after the last part arrives. Send the items back within 14 days of telling us you wish to cancel.
For a change-of-mind return, you pay the direct return postage unless we agree otherwise. This applies only where that responsibility was disclosed before you ordered. Free UK delivery covers the original standard delivery, not change-of-mind return postage.
You may open and inspect a deck as you would in a shop. Include its cards, box and other supplied contents. Where the law allows, we may reduce a refund for loss of value caused by handling beyond what is needed to establish the goods' nature, characteristics and function. There is no cancellation or restocking fee.
Refunds
We refund cancelled goods and any standard outward delivery charge paid. A premium delivery upgrade is refundable only up to the standard delivery cost. Refunds are made without undue delay and within 14 days of receiving the goods back or evidence that you sent them back, whichever happens first. If no return is required, we refund within 14 days of your cancellation notice. We use the original payment method unless you agree otherwise, with no refund fee.
Faulty, damaged or incorrect goods
Contact us with a description of the problem. Photographs can help us understand it, but are not a condition of your legal rights. You normally have 30 days to reject faulty or misdescribed goods for a refund. Repair, replacement or other remedies may still apply afterwards. Splideck covers reasonable return costs where goods are validly rejected for a fault or because they do not match their description.
Splideck is your point of contact, even when a supplier dispatches your order. Nothing in this policy limits your statutory consumer rights.